• The IT and Media Services department (ITMS) is responsible for the central provision of IT and Media services to the University.

    This includes:

    • The University infrastructure e.g. wired and wireless networks; the phone network;
    • Responsibility for key IT systems including the Active Directory domain; Communication services (Exchange email etc.);
    • Support for University servers including specification and design to ensure resilience and fault tolerance;
    • Hardware support and the roll out of centrally purchased IT equipment for the University;
    • Staff and student user support ( IT User Services);
    • Support of specialist technical facilities within Academic departments (Technical Academic Services);
    • Assistance and advice to students who wish to use a variety of graphics, desktop publishing, media software and hardware in connection with their course work (Media Services).

    IT User Services

    Responsibilities include providing user support for:

    • University of Roehampton network accounts: password support etc.;
    • Student and Staff Microsoft Sharepoint portals (Student MyZone; Staff MyZone);
    • Microsoft Office 365 for students: O365 Email; One Drive;
    • The open-access computer suites;
    • The University Wi-Fi networks;
    • Internet in Halls of Residence (all rooms have an internet connection);
    • The student and staff print/copy/scanning network;
    • University standard software (including providing free 1:1 tuition and classes).

    For further information:

    • Visitors to the Library please go to Library and IT Enquiries desk on the ground floor;
    • Contact the IT Helpdesk. Phone: 020 8392 3737; email: it.helpdesk@roehampton.ac.uk

    Technical Academic Services

    Provide support for facilities including:

    • Computing labs;
    • Education software labs;
    • Language lab;
    • Journalism newsroom;
    • Life Sciences and Psychology labs;
    • Dance Mac lab; Photography Mac lab;
    • Film and new media editing labs.

    Media Services

    Services include:

    • The loan of digital cameras, camcorders, audio recorders and laptop based FCP editing;
    • A dedicated suite of PCs running Adobe Creative Suite 6 and Movie Maker editing software;
    • Support for downloading images from digital cameras;
    • Writing (burning) files to CD, data and images;
    • Converting video to digital files for use in presentations etc.;
    • T-shirt and poster printing;
    • BoB National off-air recording serivce: http://bobnational.net/

    For further information contact mediaservices@roehampton.ac.uk

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