Accommodation complaints procedure
If you have a complaint, you should let us know as soon as possible within four weeks of the event or action. In the first instance you can make your complaint by email to firstname.lastname@example.org. Your complaint should include the ticket number issued at the time of logging your complaint (if it relates to maintenance issues), nature of complaint, date issue first arose, building and room number and your contact details. Your complaint will be acknowledged within 2 working days.
We aim to respond fully to your complaint within 5 working days of acknowledgment but will keep you informed if our investigations take longer.
If you are dissatisfied with the outcome of the complaint you can resubmit your complaint in writing to the Director of Estates and Campus Services for review.
If, after completing the above process, you are not satisfied you can make a Stage 3 formal complaint under the University of Roehampton Student Complaints Procedure.
If you need help with making your complaint you can contact an adviser at the Student Union or if your complaint relates to a service or treatment from an office or department outside of Estates and Campus Services, please read the University’s Student Complaints Procedure.