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Research project: Email communications between organisations from different cultural backgrounds.
Supervisors: Dr Karin Moser; Professor Mikael Eysenck

Many organisations currently depend on cross-cultural collaboration. Communication is necessary to achieve effective cooperation amongst different organisations. Computer-mediated communication (CMC) is considered an essential manner of interaction within an organisation or amongst collaborative organisations because of globalisation and the development of technology. Email amongst these organisations can be misunderstood, because they may have different cultural norms governing relationships between people of different status. Such a misunderstanding may negatively influence collaboration.

The study will investigate the possible impacts on violation perceptions and emotional and behavioural responses by the similarities or differences in culture or status between email senders and recipients. Two experimental studies will be conducted amongst volunteer participants: university students and lecturers, and hospital nurses and doctors.