Agent Resources

Application deadlines

Information on applications, interviews, CAS and deadlines can be found on the following links. The published deadlines are subject to change. More flexibility on dates will be given to applicants from the EEA/EU and UK based international students.

Undergraduate      Postgraduate

Direct application form

Funding, scholarships and deposit

Our dedicated page for tuition fees, deposit payments, scholarships and other sources of funding is an important resource for prospective students who are seeking information about the total cost of attending our institution.

Fees and financial support - international students

From application to commission

The main steps from application stage to commission claim stage:

  1. Agent submits application via our online application form
  2. Agent receives a decision for the application and supports student to reach unconditional stage
  3. Agent supports student to meet CAS requirement and reach CAS ready stage using Enroly CAS Shield
  4. Agent supports student to apply for their visa once their CAS letter has been issued
  5. Student receives visa and enrols
  6. Agent submits commission claim within the timeframe specified in their contract
  7. Commission check is conducted and invoice processed within two weeks of submission

Our admissions process follows a clear and structured approach to ensure transparency and fairness for all applicants.

The process starts with an online application which is then reviewed by our admission committee. Our admissions department assesses:

  • Applicants' academic records
  • Test scores
  • Personal statements
  • Other relevant factors such as work experience, extracurricular activities, and community involvement

Once a decision has been made, applicants are informed of their admission status.

We also provide support to international students on various admission-related processes such as:

  • Visa applications
  • English proficiency requirements
  • Other relevant matters

We encourage you to contact our International Admissions team with your questions or concerns regarding our admission processes.

All students who need a CAS letter and have an Unconditional Firm status, together with their Agents, receive an automated email where they are invited to log on to Enroly CAS Shield.

Here you can manage the CAS request and upload all the information and documents required.

Enroly CAS Shield Stages explained

  • Pre-deposit and post deposit: students need to upload the required documents so they can be moved onto 'ready for CAS stage'
  • Ready for CAS: immigration team issues students with their CAS letters once their checks are finalised
  • CAS issued: Once the students has received their CAS letters, they can apply for their visa. They must update their record on Enroly to keep us informed if they have applied or received their visa
  • Visa issued: Once the students confirm they have received their visa, they are moved to this stage where the enrolment process starts
  • Deferred: Deferred students
  • Closed and lost: Rejected students

Information on visa application

Please note the Home Office changes immigration rules and requirements regularly.

Whilst we aim to ensure that the information contained on these pages is kept up to date there may be times when this is not the case. Please do not rely on these pages alone.

In order to ensure you have the most up to date information, visit the UK Visas and Immigration website.

Once the student’s place to study with us is confirmed they will receive an email from our Enrolment Registry team with simple instructions on how to register.

To become registered (enroled), students must complete their online enrolment and attend an on campus in-person identification check, where they can also collect their student ID card.

Please ensure your claim is sent to us within the time frames specified in your contract. We will endeavour to send you a decision within two weeks of the receipt of your claim and make the payment for your approved invoice within 30 working days after the issuing date.

Please follow the steps below when sending us your commission claim:

  1. Ensure you send your claim within the timeframe specified in the contract
  2. Fill in the Agent Commission claim and send it to agents@roehampton.ac.uk
  3. Issue the invoice after your claim has been approved and send it to agents@roehampton.ac.uk

Performance reviews

At the end of each year, we go through a performance review for our contracted agents.

We look at things like:

  • Application numbers
  • Enrolments
  • Conversion rates
  • Any issues
  • Our relationship with the agent

Based on a two-year review we then decide if we can renew the contract or cease the partnership.

At this point we also decide if we can offer a higher commission contract and / or add territories to the contract, based on the agent’s performance and also potential to increase conversion rates.

Compliance

  • Complete a recognised UK-facing education agent training qualification. UKCISA, BUILA and UUKi recommend the free British Council Education Agent and Counsellor Training Suite
  • Adhere to the expected standards as set out in “The National Code of Ethical Practice for UK Education Agents (2021)” and any subsequent amendments
  • Adhere to “The Good Practice Guide for UK Education Agents Partnering for Quality”
  • Host the “Student Guide to Choosing an Education Agent” on their website and send a copy to all students who engage their services
  • Read the “UK higher education providers advice on consumer protection law” (CMA Consumer protection Law) and adhere to it
  • Formalise their association with their students through a signed agreement
  • Stay up to date with the latest regulations regarding university admissions
  • Follow ethical practices by providing accurate and honest information to prospective students, ensuring that students are placed in appropriate courses that align with their interests and abilities, and not making false claims or overstating our university's capabilities
  • Disclose any fees and commission you receive, and any potential conflicts of interest
  • Protect the personal data of the students and ensure that it is processed in accordance to relevant data protection laws
  • Adhere to advertising regulations and refrain from making misleading or false claims in advertising
  • Follow our visual identity guidelines (see marketing resources) when creating marketing materials on our behalf

We will undergo random checks to ensure that the National Code of Ethical Practice of UK Education Agents is being adhered to by our agents. 

Student refunds

To apply for a refund, the student will need to complete the online refund request form.

Once submitted, the student will receive a notification email with their refund ID. Our refunds team will process it as soon as possible.

Please note, only payments by Flywire and Convera for the initial deposit payment will be refunded. Any payments by other means, including direct bank transfers, will be non-refundable. 

Full deposits are non refundable. They will only be refunded if:

  • The course is not running anymore
  • The student can't meet the condition of their offer
  • If the student received a visa refusal (we will not approve a refund if there has been fraudulent documentation or deception as part of the visa application process)

For full deposit and full tuition fee payments, all standard payment methods are accepted, including direct bank transfers. 

Contact us

If you would like more information or have any questions relating to:

  • Student application advice
  • Course advice
  • Agent training session
  • Events invitation
  • Agent campus visit
  • Other international relations

Email international@roehampton.ac.uk

If you would like more information or have any questions relating to:

  • Commission claim
  • Invoice submission
  • Other administration
  • New agent applciation
  • Agent contact query
  • Contract query
  • Agent tagging
  • Agent change of address
  • Agent change of bank details

Email agents@roehampton.ac.uk

Resources

Under the headings below, you will find links to useful resources, such as our brand guidelines and training guides.