Agent Resources

News

NSS 2024: Roehampton ranked top ten in England (8th) for undergraduate student satisfaction

July 2024

Thanks to ongoing hard work and efforts from all the staff at Roehampton, our students have given Roehampton outstanding feedback in the National Student Survey (NSS) 2024, reflecting our commitment to providing an exceptional student experience to students of all backgrounds.

These impressive rankings affirm Roehampton's status as a leading institution in London and the UK, dedicated to providing a high-quality, student-centred education. We look forward to continuing to enhance the student experience and maintaining our position as a top university for years to come.

Read more here

New Courses Starting September 2025

For more information and a full list of courses please visit:

• University Courses
• Academic departments
• International entry requirements

Funding, Scholarships and Deposit

Our dedicated page for tuition fees, deposit payments, scholarships and other sources of funding is an important resource for prospective students who are seeking information about the total cost of attending our institution.

For more information please visit:

https://www.roehampton.ac.uk/international/fees-and-support/

From application to commission

Overview

Please see below the main steps from application stage to commission claim stage.

• Agent submits application via our Online application form.
• Agent receives a decision for the application and supports student to reach unconditional stage
• Agent supports student to meet CAS requirement and reach CAS ready stage using Enroly CAS Shield
• Agent supports student to apply for their Visa once their CAS letter has been issued
• Student receives Visa and enrols
• Agent submits commission claim within the timeframe specified in their contract
• Commission check is conducted and invoice processed within two weeks of submission.

Submitting an application 

To apply please use our Online application form and use the agent log on details you have received from us. If you need an additional agent account craeted for your agency, please do not attempt to create this yourselves. Please contact us with this request.

Please follow this link for our training video. 

CRM Recruit Agent Portal Training

Please contact us if you have any additional questions.

Admissions

Our admissions process follows a clear and structured approach to ensure transparency and fairness for all applicants. The process starts with an online application which is then reviewed by our admission committee. Our Admission department assesses applicants' academic records, test scores, personal statements, and other relevant factors such as work experience, extracurricular activities, and community involvement. Once a decision has been made, applicants are informed of their admission status.

We also provide support to international students on various admission-related processes such as visa applications, English proficiency requirements, and other relevant matters. We encourage you to contact our International Admissions team with your questions or concerns regarding our admission processes.

Enroly CAS Shield

All students who need a CAS letter and have an Unconditional Firm status, together with their Agents, receive an automated email where they are invited to log on to Enroly CAS Shield. Here the students and Agents can manage their CAS request and upload all the information and documents required.

Enroly CAS Shield Stages explained:

• Pre-deposit and Post Deposit: Students need to upload the required documents so they can be moved onto Ready for CAS stage. 
• Ready for CAS: Immigration Team issues the students their CAS letters once their checks are finalised.
• CAS issued: Once the students have received their CAS letters, they can apply for their VISA. They must update their record on Enroly to keep us informed if they have applied or received their VISA.
• Visa issued: Once the students confirm they have received their VISA, they are moved to this stage where the enrolment process starts.
• Deferred: Deferred students
• Closed and lost: Rejected students

Visa application

Please use this link to access information regarding the Visa application from our Immigration Team. Please note the Home Office changes immigration rules and requirements regularly. Whilst we aim to ensure that the information contained in these pages is kept up to date there may be times when this is not the case. Please do not rely on these pages alone. In order to ensure you have the most up to date information please visit the UK Visas and Immigration website.

Enrolment

Once the student’s place to study with us is confirmed they will receive an email from our Enrolment Registry team with simple instructions on how to register. To become registered (enroled), students must complete their online enrolment and attend an on campus in-person identification check when they can also collect their student ID card. 

Commission Claims and Invoicing

Please ensure your claim is sent to us within the time frames specified in your contract. We will endeavour to send you a decision within two weeks of the receipt of your claim and make the payment for your approved invoice within 30 working days after the issuing date.

Please follow the steps below when sending us your commission claim:

• ensure you send your claim within the timeframe specified in the contract.
• fill in the Agent Commission claim and send it to agents@roehampton.ac.uk
• issue the invoice after your claim has been approved and send it to agents@roehampton.ac.uk

Performance reviews

At the end of each year, we go through a performance review for our contracted agents. We look at things like application numbers, enrolments, conversion rates, any issues, and our relationship with the agent.

Based on a two-year review we then decide if we can renew the contract or cease the partnership. At this point we also decide if we can offer a higher commission contract and / or add territories to the contract, based on the agent’s performance and also potential to increase conversion rates.

Compliance

All our Representatives must:

• complete a recognised UK-facing education agent training qualification. UKCISA, BUILA and UUKi recommend the free British Council Education Agent and Counsellor Training Suite.
• adhere to the expected standards as set out in “The National Code of Ethical Practice for UK Education Agents (2021)” and any subsequent amendments.
• adhere to “The Good Practice Guide for UK Education Agents Partnering for Quality”.
• host the “Student Guide to Choosing an Education Agent” on their website and send a copy to all students who engage their services.
• read the “UK higher education providers advice on consumer protection law” (CMA Consumer protection Law) and adhere to it.
• formalise their association with their students through a signed agreement.
• Stay up to date with the latest regulations regarding university admissions. 
• Follow ethical practices by providing accurate and honest information to prospective students, ensuring that students are placed in appropriate courses that align with their interests and abilities, and not making false claims or overstating our university's capabilities.
• Disclose any fees and commission you receive, and any potential conflicts of interest.
• Protect the personal data of the students and ensure that it is processed in accordance to relevant data protection laws.
• Adhere to advertising regulations and refrain from making misleading or false claims in advertising.
• Follow our Visual Identity Guidelines when creating marketing materials on our behalf.

We will undergo random checks to ensure that the National Code of Ethical Practice of UK Education Agents is being adhered to by our agents. 

Student Refunds

To apply for a refund, the student will need to complete the online refund request form. Once they submit their refund request they will receive a notification e-mail with their Refund ID. Our refunds team will process it as soon as possible.

Please note, only payments by Flywire and Convera for the initial deposit payment will be refunded. Any payments by other means, including direct bank transfers, will be non-refundable. 

Full deposits are non refundable. They will only be refunded if the University is not running the course anymore, the student cannot meet the condition of their offer or if the student received a visa refusal (we will not approve a refund if there has been fraudulent documentation or deception as part of the visa application process).

For full deposit payments and full tuition fee payments, all standard payment methods are accepted, including direct bank transfers. 

 How can we help?